Privacy Policy
Effective Date: August 17, 2026
Mile Flow Plumbing (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at mileflowplumbing.com, book appointments through our virtual receptionist or field service tools, or communicate with us by phone, email, or SMS.
1. Information We Collect
We collect information directly from you when you request estimates, schedule plumbing appointments, or contact our customer support team:
- Contact Information: Full name, service address, billing address, phone number, and email address.
- Job & Service Details: Description of plumbing issues, uploaded images or notes for quotes, service history, and notes provided during intake.
- Payment Data: Invoicing records and billing transactions (credit card data is processed securely through PCI-compliant payment gateways; we do not store full card numbers).
- Communication History: Call recordings, text messages (SMS), voicemails, and email correspondence related to inquiries and service requests.
2. How We Use Your Information
We use your information strictly to provide professional plumbing services and support your account, including:
- Dispatching licensed plumbers and completing on-site service jobs.
- Sending service confirmations, technician arrival alerts, estimates, and invoices.
- Responding promptly to customer service requests and emergency inquiries.
- Fulfilling Colorado state licensing records and local building code compliance.
3. SMS / Text Messaging Terms & 10DLC Compliance
Mobile Privacy Guarantee: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
When you provide your phone number and opt in to receive communications from Mile Flow Plumbing:
- Purpose of SMS: Messages are limited to customer support, appointment scheduling, technician on-the-way updates, estimates, and invoice links.
- How to Opt-Out: You can cancel the SMS service at any time by replying STOP to any text message you receive. After sending STOP, we will send a confirmation SMS, and no further messages will be sent.
- Getting Help: If you need assistance, reply with the keyword HELP or contact our office at (720) 601-4450 or info@mileflowplumbing.com.
- Message Rates & Frequency: Message and data rates may apply. Frequency varies based on your service schedule and ongoing requests.
4. Information Sharing & Third Parties
We do not sell, rent, or trade your personal information. We only share necessary data with trusted service providers who assist us in managing our business operations (such as our field management platform Jobber, dispatch tools, and payment gateways). These third parties are bound by strict data confidentiality agreements and are prohibited from using your data for any other purpose.
5. Data Security
We maintain appropriate physical, electronic, and procedural safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
6. Contact Us
If you have any questions or requests regarding your data, please contact our team:
Mile Flow Plumbing
Address: 14249 E Kansas Pl # 104, Aurora, CO 80012
Phone: (720) 601-4450
Email: info@mileflowplumbing.com
Licenses: Colorado MP: 03000868 | PC: 0004524